In the past, the workers’ comp claims process has been plagued by inefficiency. Its labor-intensive and paper-based processes have often resulted in lags in communication and a lack of timely coordination among stakeholders, contributing to higher costs and inconsistent outcomes.

To improve these factors, many workers’ comp programs are now utilizing a centralized claims hub to create an electronic workflow, streamline operations, and connect key stakeholders in the claims management value chain. This hub allows organizations to modernize their technology infrastructure, moving away from legacy platforms to more innovative solutions.

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