Today's demands on claims operations for instantaneousinformation and service presents a great challenge to insuranceorganizations–challenges that cannot be met by simply adding staffor quick fixes to existing business software applications.

Consider a multi-line carrier with dozens of regional claimsoffices around the country. In this typical environment, differentsystems and software packages are historically a given. Compoundthe situation with remote, home-based examiners and field casemanagers, throw in brokers, reinsurers, attorneys, vendors and ofcourse the claimant, with everyone needing instantaneous access tothe claim process and information.

The solution, of course, is to enable each of these parties andthe insurance company's representatives (customers, agents, andbrokers), regardless of location or line of business, to tap into asingle seamless system to take the claim through its entirelifecycle.

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