Today's demands on claims operations for instantaneous information and service presents a great challenge to insurance organizations–challenges that cannot be met by simply adding staff or quick fixes to existing business software applications.
Consider a multi-line carrier with dozens of regional claims offices around the country. In this typical environment, different systems and software packages are historically a given. Compound the situation with remote, home-based examiners and field case managers, throw in brokers, reinsurers, attorneys, vendors and of course the claimant, with everyone needing instantaneous access to the claim process and information.
The solution, of course, is to enable each of these parties and the insurance company's representatives (customers, agents, and brokers), regardless of location or line of business, to tap into a single seamless system to take the claim through its entire lifecycle.
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