Today's demands on claims operations for instantaneous information and service presents a great challenge to insurance organizations–challenges that cannot be met by simply adding staff or quick fixes to existing business software applications.
Consider a multi-line carrier with dozens of regional claims offices around the country. In this typical environment, different systems and software packages are historically a given. Compound the situation with remote, home-based examiners and field case managers, throw in brokers, reinsurers, attorneys, vendors and of course the claimant, with everyone needing instantaneous access to the claim process and information.
The solution, of course, is to enable each of these parties and the insurance company's representatives (customers, agents, and brokers), regardless of location or line of business, to tap into a single seamless system to take the claim through its entire lifecycle.
Until now, insurance companies seeking the strategic advantages of web-claims applications have been faced with a plethora of undesirable risks in dealing with their legacy system environments.
Approximately five years ago, a new technology was introduced–Java 2 Enterprise Edition, or J2EE as everyone knows it. With J2EE came the promise of a technology that could solve the historical business challenges and replace aging legacy systems. However, in every industry, business applications always lag behind technical innovations, and J2EE insurance software applications are no exception.
Early J2EE applications, whether from independent software vendors or internal IT departments, were a long time coming, as countless resources and hours were spent building the technical infrastructures necessary to create the actual business applications in the new technology. When the first J2EE applications were produced, the new web-browser or “thin client” user interfaces lacked the sophisticated look and functionality of their “fat client” predecessors. And the applications lacked the functional depth and breadth of their legacy ancestors. But, the “ugly” screen and immature functionality problems paled in comparison to the critical performance issues many early J2EE application users experienced under real world insurance processing stresses.
InsureWorx, Inc. is an industry leader in enterprise class J2EE insurance processing applications. InsureWorx was formed as a result of the acquisition and subsequent merger of Taliant Software by WorldGroup Consulting. Our flagship product line, PowerComp(R) Enterprise, incorporates the PowerComp(R) Claims Administration Suite and PowerComp(R) Policy Administration Suite to provide complete claims and policy lifecycle processing. It offers the richest functionality available to insurance companies seeking to replace the business and technical inefficiencies of their legacy system environments.
PowerComp(R) is a mature product, offering a rich user interface and the desired “user appeal” through the use of open source technologies like Struts Tiles and products like Macromedia Flash. And most importantly, with J2EE systems in production for over three years, InsureWorx engineers have solved the performance issues inherent in the J2EE specification under real world insurance company loads.
PowerComp(R) customers receive a functionally rich system, with a dynamite user interface, that performs from a company that thoroughly understands the insurance business–InsureWorx.
PowerComp(R) is designed to provide tremendous time-to-market efficiencies for obtaining web-based claims administration capabilities. The system's modules can be deployed incrementally or in combinations determined by an insurer's specific needs, enabling the replacement of functional legacy areas as needs dictate. This allows a manageable “piece-by-piece” transformation approach to full legacy replacement.
InsureWorx' PowerComp(R) product line includes enterprise and tactical, claims and policy administration solutions for Workers' Compensation, Commercial Property & Casualty and Group Life & Disability organizations. InsureWorx has a dedicated industry focus and impeccable track record for developing and delivering the complex systems insurance companies need to service customers and maintain a competitive advantage.
Acquiring new claims administration system capabilities presents a difficult set of decisions and risks that will affect operations, expenses, and customer service capabilities for a decade or more. InsureWorx understands an insurer's business and modern customer service needs, and how to make investments in technology and software solutions a valued competitive weapon.
For additional information, contact Ron Lang, Director, Insurance Solutions, InsureWorx, [email protected], (800) 785-4526, or visit www.insureworx.com.
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