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Today’s demands on claims operations for instantaneous information and service presents a great challenge to insurance organizations–challenges that cannot be met by simply adding staff or quick fixes to existing business software applications.

Consider a multi-line carrier with dozens of regional claims offices around the country. In this typical environment, different systems and software packages are historically a given. Compound the situation with remote, home-based examiners and field case managers, throw in brokers, reinsurers, attorneys, vendors and of course the claimant, with everyone needing instantaneous access to the claim process and information.

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