I recently attended the National Association of Independent Insurance Adjusters annual conference in Palm Springs. It is not easy to get into or out of Palm Springs. Because the last flight out to Salt Lake City for a connection back to the Cincinnati/Northern Kentucky International Airport was at noon, I was unable to get out the day of my speech and had to remain overnight. Alas, poor me; but, as one of my companions remarked in response to my complaint, “Bruce, there are worse things than being stranded in Palm Springs overnight.” Indeed there are. Stop and smell the flowers buddy — or just sit by the pool.

To my mind, there is not a better adjusted bunch than the NAII members. These are professionals exhibiting a deep involvement in their chosen field. There is a close-knit aspect to the membership that heralds cooperation, focus, over-arching goals, and integrity. Friendliness and courtesy also prevail.

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