I recently attended the National Association of IndependentInsurance Adjusters annual conference in Palm Springs. It is noteasy to get into or out of Palm Springs. Because the last flightout to Salt Lake City for a connection back to theCincinnati/Northern Kentucky International Airport was at noon, Iwas unable to get out the day of my speech and had to remainovernight. Alas, poor me; but, as one of my companions remarked inresponse to my complaint, “Bruce, there are worse things than beingstranded in Palm Springs overnight.” Indeed there are. Stop andsmell the flowers buddy — or just sit by the pool.

To my mind, there is not a better adjusted bunch than the NAIImembers. These are professionals exhibiting a deep involvement intheir chosen field. There is a close-knit aspect to the membershipthat heralds cooperation, focus, over-arching goals, and integrity.Friendliness and courtesy also prevail.

Some of that is because of the family-business nature of many ofthe member companies. I was impressed by the session exclusivelyfor sons and daughters of independent adjusting company owners.They grapple with several of the same problems regarding successionand planning that face many of the independent agencies making upthe Independent Insurance Agents & Brokers of America.

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