In this eight-part series, Carl Van shares his thoughts on thecharacteristics of the awesome adjuster. The series is to serve asa sort of road map for those interested in knowing what it takes tobe among the top in their field.

Of all the characteristics that I have mentioned so far is thisseries, this is the most easily attained, and the most oftenignored, by claim adjusters. Do not confuse the desire forexcellence with being a perfectionist. People who simply cannotlive unless everything is absolutely perfect can get frustrated inthe claim world.

Awesome adjusters do not want everything to be perfect, but theydo feel that doing a great job is more pleasing than doing amediocre job. To be productive and valuable, one must see one'sresponsibilities, whatever they are, as important and worth doingwell.

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