Corporate attitudes toward employees and customers can affect everything from the productivity of the employees to the quality of the products or services that they produce. Screening, alone, may be insufficient to prevent the security hazards created by one employee against others or against those outside the entity. Factors that can affect security include:

Quality of Supervision Employers must not only supervise the quality of their services or products, but must provide fair and unbiased supervision of the employees doing the production. Often, supervisory personnel will be promoted on the basis of seniority or experience, without any training or guidance in the human aspects of supervision. Such personnel may create more problems than they solve. When emphasis is placed solely on production, with little room for establishing better employee/employer relations, instruction, guidance and understanding, employees may develop negative attitudes toward the entire entity. For example, in the Illinois case, Am. Alliance Ins. Co. v. 1212 Restaurant Group (794 N.E.2d 892 [2003]), a question arose as to the insurer’s duty to defend based on a terminated employee’s lawsuit for defamation, when the supervisor had called the plaintiff derogatory names in front of other employees and terminated him without prior notice.

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