Corporate attitudes toward employees and customers can affect everything from the productivity of the employees to the quality of the products or services that they produce. Screening, alone, may be insufficient to prevent the security hazards created by one employee against others or against those outside the entity. Factors that can affect security include:

Quality of Supervision Employers must not only supervise the quality of their services or products, but must provide fair and unbiased supervision of the employees doing the production. Often, supervisory personnel will be promoted on the basis of seniority or experience, without any training or guidance in the human aspects of supervision. Such personnel may create more problems than they solve. When emphasis is placed solely on production, with little room for establishing better employee/employer relations, instruction, guidance and understanding, employees may develop negative attitudes toward the entire entity. For example, in the Illinois case, Am. Alliance Ins. Co. v. 1212 Restaurant Group (794 N.E.2d 892 [2003]), a question arose as to the insurer's duty to defend based on a terminated employee's lawsuit for defamation, when the supervisor had called the plaintiff derogatory names in front of other employees and terminated him without prior notice.

Understanding "the Family" In small towns, where everyone knows everyone else, a community relationship often overflows into the workplace. If the manager or supervisor is aware that someone in the employee's family is seriously ill or has some other problem, allowances may be made for needed time off. Unfortunately, that is an unusual scenario in most urban work settings. Employers do not know the families of their employees, do not know the employees' personal problems (and employees are generally reluctant to tell them), and may not have any means of addressing those problems or even caring to address them.

Continue Reading for Free

Register and gain access to:

  • Breaking insurance news and analysis, on-site and via our newsletters and custom alerts
  • Weekly Insurance Speak podcast featuring exclusive interviews with industry leaders
  • Educational webcasts, white papers, and ebooks from industry thought leaders
  • Critical converage of the employee benefits and financial advisory markets on our other ALM sites, BenefitsPRO and ThinkAdvisor

© 2024 ALM Global, LLC, All Rights Reserved. Request academic re-use from All other uses, submit a request to [email protected]. For more information visit Asset & Logo Licensing.