Agents, brokers overcoming tech barriers, but cultural hurdles must still be cleared

There seems to be a renewed enthusiasm in the independent insurance agency arena driven by a number of factors–including a more stable market, a strong group of insurance professionals taking the lead for their agencies' futures, more passionate volunteer involvement in industry associations, and a sharpened focus on customer satisfaction.

Central to all of these is a heightened recognition of the role technology can play–indeed, is playing–in making the independent agency system vibrant and viable.

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