Tech Helps Manage Call Volume And Customer Relationships
Managing relationships with your customers can take many different forms, but for independent agencies and brokerage firms, the primary means of contact will usually be the telephone. This usually means a number of customer service representatives tackling the service needs of the client on any given day.
A universal complaint of customers, however, is having to wait to speak to a service representative. They listen on the phone to music or a beep that lets the caller know they are still on the linewaiting.
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