Tech Backup Saves Agency After StormCall center service enables agency to respond after officeis devastated

In business, it is often said that timing is everything, and forone Florida agent who suffered through the aftermath of HurricaneIvan last summer, the saying could not be more fitting.

In mid-September, as Ivan approached the Florida panhandle andAlabama coasts, Ashley Hunnicutt-Barkocy was anxiously preparingfor the storm. It was a Sunday afternoon at Hunnicutt Insurance'sFt. Walton Beach, Fla., location. Ms. Hunnicutt-Barkocy, theagency's principal owner, was in the office reviewing her disasterplan and cutting payroll checks for the month. She had a badfeeling about Ivan.

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