Tech Backup Saves Agency After Storm Call center service enables agency to respond after office is devastated

In business, it is often said that timing is everything, and for one Florida agent who suffered through the aftermath of Hurricane Ivan last summer, the saying could not be more fitting.

In mid-September, as Ivan approached the Florida panhandle and Alabama coasts, Ashley Hunnicutt-Barkocy was anxiously preparing for the storm. It was a Sunday afternoon at Hunnicutt Insurance's Ft. Walton Beach, Fla., location. Ms. Hunnicutt-Barkocy, the agency's principal owner, was in the office reviewing her disaster plan and cutting payroll checks for the month. She had a bad feeling about Ivan.

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