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A life insurer needed to shorten its time frame for getting quarterly reports into the hands of its customers.
For Kansas City Life Insurance, and most insurance carriers, quarterly statements must be mailed to policyholders within a strict time frame. Before we implemented the Solimar software, we had many time-consuming constraints that caused problems with generating and completing [the reports] on time, says Al Ramirez, operations manager for Kansas City Life. The process typically was completed in approximately three days. If we had problemsthe printer went down or somethingwe were cutting it pretty close to get them out on time, he continues. We still have a five-day window, but now were getting the reports out in two days. Were pretty comfortable right now with how its working.
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