New York==Insurance carriers working with antiquated technology systems are failing to gain a competitive edge with their sales force, leaving agents to gravitate toward companies that are easier to do business with, observed a consultant during a technology briefing here.
The observation came during a panel discussion that was part of a talk on technology systems called Business Process Management in insurance hosted by FileNet, a technology solutions firm based in Costa Mesa, Calif.
"Insurance companies are missing an opportunity to be competitive with their sales force," said Donald Light, senior analyst, insurance group with Celent.
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