New York==Insurance carriers working with antiquated technologysystems are failing to gain a competitive edge with their salesforce, leaving agents to gravitate toward companies that are easierto do business with, observed a consultant during a technologybriefing here.
The observation came during a panel discussion that was part ofa talk on technology systems called Business Process Management ininsurance hosted by FileNet, a technology solutions firm based inCosta Mesa, Calif.
"Insurance companies are missing an opportunity to becompetitive with their sales force," said Donald Light, senioranalyst, insurance group with Celent.
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