Replacing A Legend

In the fall of 2003, I spotted Maurice Greenberg struggling tomake his way through a crowded New York hotel lobby to deliver yetanother keynote address. The most powerful person in theproperty-casualty insurance worlda huge presence, yet relativelysmall in physical staturewas in danger of being swept away in thehuman current of those rushing towards him.

No, these were not fans of Hanks racing to see theiridolalthough he is as close as there is to a star in this low-keyindustry, there are no insurance groupies, and this throng had noidea who he was. They were after a true celebrityactor JamesSpader, who had emerged from the elevator on his way to a TVinterview about his Emmy Award winning role on “The Practice.”

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