Financial services managers worldwide are set to almost double the jobs they ship offshore to places such as India and China in the next three years, according to a consulting firm survey released today.
The findings, in a 27-page report from PriceWaterhouseCoopers, were based on responses from executives at 156 firms throughout the world. Nineteen percent of respondents came from the property-casualty insurance and life insurance sector.
Increasing movement of jobs offshore or business process outsourcing is expected, PWC said, despite a fair amount of dissatisfaction by firms that have moved jobs offshore and encountered cost overruns, difficulty recruiting and retaining staff, and cultural differences with customers.
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