Relieving the Strain
Increased ease of doing business makes for happier underwriters and independent agentsto the benefit of the insurance company as a whole.
Not many insurance carriers the size of New Mexico Mutual Casualty have the ability to build their own systems. Inside development worked well for the workers comp carrier for most of the last decade, but when it came time to make improvements, New Mexico opted to buy rather than build. We put a halt on internal development when I became the [IT] director 18 months ago and decided were going to buy off the shelf, says Tim Thackaberry, director of IT for the Albuquerque-based workers comp carrier. It doesnt make sense for a company our size to develop internally. Were an insurance company, not a software company.
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