A large number of insurance industry firms and other businesseshave no idea what's in their e-mail systems or how to manage them,a survey has found.

The poll by Q.Know Technologies Inc., a Reston, Va.-basedinformation management software provider, found that 47 percent ofthe respondents viewed the volume of e-mail information as a "majorproblem" and they believe their systems contain information "we maynot even know exists."

Sixty-five percent said they were not certain necessaryinformation could be located, according to the poll of 240 businessusers, 40 percent of whom were from the insurance industry.

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