NU Online News Service, May 24, 11:15 a.m. EDT–An online customer satisfaction survey has found that on average 20 percent of Americans filing property-casualty claims were unhappy with the way claims were handled by their carrier.
Dissatisfaction was highest among claimants who were bounced about between claim handlers, according to the survey, released today by Bermuda-based Accenture consulting firm and and Walldorf, Germany-headquartered SAP business software company.
The survey covered claims activity during the past three years. The firms said their research found policyholders want the ability to check their claims' status online.
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