RIMS Beefs Up QIP Tools

NU Online News Service, April 27, 4:06 p.m. EDT?The Risk & Insurance Management Society, Inc. announced today that it has added two new tools to its RIMS Quality Improvement Process, the Claims Service Provider and Risk Manager Partnership Tool and, Safety and Loss Control Service Provider and Risk Manager Partnership Tool.[@@]

Jeff Vernor, chair of the RIMS Quality Advisory Council said the QIP is “Unique in the risk and insurance industry,” adding that it provides more than guidelines to performance expectation, “it provides hands-on tools that risk managers can customize to fit their needs.”

Developed by RIMS to elevate the level of quality in the delivery of insurance and related services, the QIP is comprised of two key components: Guidelines for Performance Expectations and QIP Learning Resources, according to RIMS.

The former is used by risk managers and industry partners to improve communication, develop performance expectations agreements and evaluate the performance under those agreements, RIMS said. The latter includes a practical Quality Tool Set, comprised of sample templates and worksheets, including examples of both actual performance metrics and sample metrics developed by RIMS.

The RIMS QIP Claims Service Provider and Safety and Loss Control Service Provider Partnership tools are an instrument that risk professionals, claims service providers and safety and loss control providers can use in the process of implementing the RIMS QIP.

Each containing 39 guidelines designed to facilitate communication, clarification and measurement of performance expectations, the new QIP tools provide sample metrics for developing associated metrics important to the organization, RIMS said.

QIP tools developer and RIMS Quality Advisory Council member Doug Robertson, assistant vice president and risk manager, The Chubb Corporation noted, “In the often hectic pace of evaluating and mitigating risks for a corporation, a risk manager may not find the time to address those areas that could improve the process.”

He added that the QIP Guidelines “provide a basic structure for a risk manager to set expectations and measure outcomes with their insurance providers. Once this process starts it tends to become self perpetuating, due to the results achieved.”

The QIP tools can be downloaded for free on the RIMS Web site at www.RIMS.org/quality.