RIMS Beefs Up QIP Tools

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NU Online News Service, April 27, 4:06 p.m.EDT?The Risk & Insurance Management Society, Inc.announced today that it has added two new tools to its RIMS QualityImprovement Process, the Claims Service Provider and Risk ManagerPartnership Tool and, Safety and Loss Control Service Provider andRisk Manager Partnership Tool.[@@]

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Jeff Vernor, chair of the RIMS Quality Advisory Council said theQIP is "Unique in the risk and insurance industry," adding that itprovides more than guidelines to performance expectation, "itprovides hands-on tools that risk managers can customize to fittheir needs."

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Developed by RIMS to elevate the level of quality in thedelivery of insurance and related services, the QIP is comprised oftwo key components: Guidelines for Performance Expectations and QIPLearning Resources, according to RIMS.

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The former is used by risk managers and industry partners toimprove communication, develop performance expectations agreementsand evaluate the performance under those agreements, RIMS said. Thelatter includes a practical Quality Tool Set, comprised of sampletemplates and worksheets, including examples of both actualperformance metrics and sample metrics developed by RIMS.

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The RIMS QIP Claims Service Provider and Safety and Loss ControlService Provider Partnership tools are an instrument that riskprofessionals, claims service providers and safety and loss controlproviders can use in the process of implementing the RIMS QIP.

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Each containing 39 guidelines designed to facilitatecommunication, clarification and measurement of performanceexpectations, the new QIP tools provide sample metrics fordeveloping associated metrics important to the organization, RIMSsaid.

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QIP tools developer and RIMS Quality Advisory Council memberDoug Robertson, assistant vice president and risk manager, TheChubb Corporation noted, "In the often hectic pace of evaluatingand mitigating risks for a corporation, a risk manager may not findthe time to address those areas that could improve theprocess."

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He added that the QIP Guidelines "provide a basic structure fora risk manager to set expectations and measure outcomes with theirinsurance providers. Once this process starts it tends to becomeself perpetuating, due to the results achieved."

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The QIP tools can be downloaded for free on the RIMS Web site atwww.RIMS.org/quality.

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