RATING ENGINE

Up to Speed
Taking two weeks to institute a rate change was too long for an online insurer. The right platform now gets the job done in 24 hours.

When you are an online direct-to-consumer auto insurer, people expect you to move and react to changing business needs at the speed of, well, the Internet. But for Esurance, just such an insurer, the announcement of a rate change in one of its 15 states would elicit an audible groan among the companys IT staff, according to Phil Swift, managing director and CIO of Esurance, part of the White Mountain Insurance Group.

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