The insurance industry slowly has been climbing out of the huge hole that was the year 2001. It has taken a combination of serious expense cutting and an emphasis on shorter-term solutions, but those industry insiders who have studied where insurance is headed and how technology fits into those plans believe the second half of this year should be a good one.
By Robert Regis Hyle
Insurers and industry analysts are having a hard time separating the word cautious from optimism as they look ahead to the second half of fiscal 2004 and into FY 05. They said the same thing in Tech Decisions annual and semiannual IT budget reports one year ago and again six months ago. But as we reach the midpoint of 04, these insurance insiders definitely see the industry springing to life, and that could mean better days ahead for insurers and the people who make the technology work for carriers. Uncontrollable political forcesboth nationally and globallystill make everyone a little nervous, though.
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