While a growing group of larger insurers are applying ACORD XML for internal and external purposes, some industry insiders believe it'll take an 800-pound gorilla to make standards a standard practice in insurance IT.
by Robert Regis Hyle
Internal communications can be a good thing or not, depending on whos doing the talking. For example, the prevailing opinion about people who talk to themselves is that they have a few problemsparticularly if someone answers. But in the world of insurance, internal communications have a different meaning. With carriers collecting data from multiple sources, internal users have to be able to communicate with co-workers in a language everyone can understand. The same holds true for communication with external customers and partners, although insurers have found the answer to that problem is a tad more complicated.
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