With All Due Respect
Insurance carriers that dont perform top-of-the-(on)line customer service are not just disrespecting their customer base, they are chasing away potential customers, as well.
After examining the Web sites of 70 insurance carriers for the Online Customer Respect re-port, Roger Fairchild, president of the Customer Respect Group (CRG), believes the industry overall is doing a good job with its online presence compared with other industries. He points out much of the Web is changing on a regular basis, though, and that means carriers have to be flexible with their sites.
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