Brokers Focus On Client Challenges In 04
With company consolidations, insurer solvency and rate increases as background issues, the number-one challenge for brokers in 2004 remains that of meeting the needs of their clients.
“To really be able to make the investment, to provide the training and development, to afford the resources and the network in times that are very challenging for our clients–and to be responsive– is our key challenge,” said Warren Mula, managing principal of strategic account management with Aon Risk Services in New York.
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