CNA Offer Small Commercial Lines Site

Chicago-based insurance company CNA said it has an easier andfaster way for agents to write small commercial business onlinethrough its agent Web site CNA Central (www.cnacentral.com).

The technological advancements of this site, created with agentfeedback, make it possible for agents to quote and request issuancefor the full portfolio of CNA small commercial coveragesbusinessaccount package policy, workers compensation, commercial auto andumbrellaas well as international and management and professionalliability coverages, the carrier said.

CNA Central also offers easy access to policy and claiminformation, co-branded sales materials, agency management reports,and direct bill service, the company noted.

“Weve listened to our agents every step along the way,” saidBarbara Flanigan, assistant vice president, CNA Small Business, ina statement. “CNA may have not been the first in the Web-enabledapplication game, but we are definitely the strongest when it comesto listening to our agents and delivering the applications andease-of-use features they want.

“CNA Central significantly speeds up the process of issuingpolicies as it is completely within the agent's control,” shecontinued. “Today, an agent submitting a new business request wouldget a response in about five days, which exceeds our 10-day servicecommitment. With CNA Central, agents can quote and request issuancein as little as 20-30 minutes, with the policy then mailed out thenext day. Only agents have access to CNA Central, notpolicyholders.”

As of Nov. 21, CNA launched electronic document delivery (eDocs)by CNA Central, Ms. Flanigan said. eDocs allows agencies to view,save, print and e-mail commercial policy documents by CNA Centralprior to receiving the paper policyholder version. She said CNA isconfident this new functionality will benefit agencies.

For more information on CNA Central and its many features,contact Barbara Flanigan at 312-822-1350, or visit www.cnacentral.com.

Reproduced from National Underwriter Property &Casualty/Risk & Benefits Management Edition, December 5, 2003.Copyright 2003 by The National Underwriter Company in the serialpublication. All rights reserved.Copyright in this article as anindependent work may be held by the author.