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Agents Tame The Paper Tiger With Document Management Technology After scanning virtually every document in their agency and converting them into Adobe Acrobat PDF files, producers in the Thousand Islands Agency, Clayton, N.Y., believe they have tamed the paper tiger.

When an agent wants to find a file, he can do so without having to leave his desk, said Edward Higgins, president of the agency. That sums up what Mr. Higgins believes is the key advantage of the automated document system his agency adopted only two years ago.

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