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Agents Can Win Battle For Standards In “Cool Hand Luke,” the sadistic warden kept whining to Paul Newman, who played the rebellious convict, that “what we have here is a failure to communicate.” That complaint echoed in my mind as I covered session after session emphasizing the need for insurance standards last month during ACORD’s annual conference in Orlando.

I had not attended the ACORD meeting for a few years, but felt like I’d never left after hearing the same tired pleas for insurers to abandon their shortsighted proprietary systems and adopt universal standards once and for all.

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