Claims Software Cited in Bad Faith SuitCOLOSSUS, a claims evaluation software tool, has become a key issuein a bad faith insurance settlement lawsuit in Washingtonstate.
Insured Barbara Martin, who suffered severe spinal and neckinjuries in an automobile accident, alleges that defendant FarmersInsurance Company of Washington, a subsidiary of Los Angeles,Calif.-based Farmers Insurance Group, used COLOSSUS to lowball herunderinsured motorist claim, according to her attorney, Mike Nelsonof Seattle-based Nelson Tyler Langer.
Ms. Martins vehicle was rear-ended by a driver carrying only$100,000 in automobile liability limits. The at-fault driversinsurer settled by paying the policy limit.
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