Consumer Concerns Need Attention

Consumer Concerns Need Attention Garden City, N.Y.

The insurance industry is not poised for a rash of carrier insolvencies in the current hard market, but carriers and agents do face a series of challenges, including keeping the confidence of customers, industry representatives said during a recent panel discussion.

During the recent Independent Insurance Agents Association of New Yorks Leadership Conference and Annual Meeting, a regulator, a ratings firm analyst, and two association executives got together to discuss the issue of company solvency and its relationship with both agents and clients. But the clear message was that dealing with consumer concernsan issue for agents and companies alikeis a more pressing one during the current hard market.