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New Agency Management Software May Boost Efficiency, Reduced Stress The experience of one Portland, Ore., agency shows that no matter how current its technology hardware, an antiquated software program means endless hours of frustration and decreased productivity. It could even have a hand in keeping some new blood from joining the firm.

JBL&K, Risk Services, an insurance brokerage firm with a 133-year history in the business, says it believes it has found the agency management system it has waited years for. This new system, an executive said, will put the firm on track to efficiency, eradicating decades of labor intensive agency system management and making the whole work experience a lot less stressful.

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