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AMSUG President: Industry Must Listen To Customers, Or Risk Losing Them Orlando

While technology advances are being made in communication between agents, brokers, carriers and other parties, the insurance industry is hurting itself by failing to focus on customer needs, said the new president of the AMS Users Group.

In an interview with National Underwriter during the groups National Conference held here March 13-16, newly-elected users group president Roy C. Riley said the insurance industry is not paying enough attention to “outward facing” interactions with customers.

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