Using Tools To Build A Claims Utopia Imagine aclaims world where adjusters focus on customer service anddecision-making while automated solutions handle mundane activitiessuch as internal reporting or coverage verification.

This claim management Utopia would allow the adjuster to use hisor her knowledge and skills to effectively manage claims andquickly settle simple losses with little to no paperwork. Automatedtools would manage the time-consuming and labor-intensiveactivities of research, paper movement and follow-up.

It may sound like Utopia to most claimsadjusters, but these automated tools are available today from avariety of vendors. Tools to manage an electronic claim file,workflow, litigation expenses, bodily injury general damages, fraudand other factors can be quickly implemented into your claimsdepartment and immediately begin shaving points from your lossratio.

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