Using Tools To Build A Claims Utopia Imagine a claims world where adjusters focus on customer service and decision-making while automated solutions handle mundane activities such as internal reporting or coverage verification.

This claim management Utopia would allow the adjuster to use his or her knowledge and skills to effectively manage claims and quickly settle simple losses with little to no paperwork. Automated tools would manage the time-consuming and labor-intensive activities of research, paper movement and follow-up.

It may sound like Utopia to most claims adjusters, but these automated tools are available today from a variety of vendors. Tools to manage an electronic claim file, workflow, litigation expenses, bodily injury general damages, fraud and other factors can be quickly implemented into your claims department and immediately begin shaving points from your loss ratio.

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