Tech Can Improve Claims Resolution Decreasedinvestment earnings have caused insurers to take a hard look at theloss side of the business. Those taking the hardest lookswith thedetermination to improve a process they can no longer afford toleave aloneare realizing they can profoundly change their profitpotential by improving their claims-resolution process.

More and more, p-c insurers are leveragingthe Internet to improve communications with supply chain partnersand to speed up service processing. By automating and streamliningclaims handling processesmanaging relationships with serviceproviders, adjusters, appraisers and suppliers more efficientlytheyare finding new opportunities to control costs, enhance customerservice, improve retention and acquire real-time information. Atthe same time, they are able to reduce loss-adjustment expenses,decrease cycle times, lessen claim severity and increase volumeprofitably.

Is this possible? Absolutely. Property and casualty insurersthat employ e-claims technology to manage automobile claims mayfind improvements in three areas: fewer calls to suppliers, fewervoice mails from suppliers, and less time on the phone withinsureds selecting vendors