Web-based Tech Pays Off For Human Resources
NU Online News Service, Nov. 10, 2 :58 p.m. EST?Web-based self-service is reducing administrative workload and improving data accuracy and timeliness for human resources operations, according to a survey from New York-based Towers Perrin.
According to the "HR Service Delivery Survey" of nearly 200 organizations worldwide, employee self-service has reduced HR's administrative workload at 60 percent of the participating companies. Manager self-service has eased the burden for nearly half of the companies.
"In addition to these benefits, companies have been able to eliminate other HR service delivery channels, such as voice response systems and paper-based transactions, thus adding hard-dollar savings to productivity improvements," said Thomas Keebler, a Towers Perrin principal.
The growth in Web-based HR services is most apparent in employee self-service, "where fully 90 percent of respondents provide access to Web-based 401(k) information and transactions, and 73 percent offer online annual benefit enrollment," the consulting firm said. "Further, by the end of 2004, nearly 90 percent will offer online enrollment, with half making the Web the only enrollment option."
HR departments are also using Web-based self-service to provide employees with more information on benefits, including help to select the best health plan, doctor and/or hospital for their needs, said Towers Perrin.
"Further, by 2004, more than 90 percent of respondents will allow employees to view HR policies online and 89 percent will let employees change their personal data on the Web, compared to 66 percent in 2003," said Towers Perrin.
A broad range of manager self-service tools is projected to be on managers' desktops in about half the companies surveyed by the end of 2004, the company added.
Want to continue reading?
Become a Free PropertyCasualty360 Digital Reader
Your access to unlimited PropertyCasualty360 content isn’t changing.
Once you are an ALM digital member, you’ll receive:
- Breaking insurance news and analysis, on-site and via our newsletters and custom alerts
- Weekly Insurance Speak podcast featuring exclusive interviews with industry leaders
- Educational webcasts, white papers, and ebooks from industry thought leaders
- Critical converage of the employee benefits and financial advisory markets on our other ALM sites, BenefitsPRO and ThinkAdvisor
Already have an account? Sign In Now
© 2024 ALM Global, LLC, All Rights Reserved. Request academic re-use from www.copyright.com. All other uses, submit a request to [email protected]. For more information visit Asset & Logo Licensing.
