ADP, CSi Integrate Services
NU Online News Service, July 14, 12:47 p.m. EDT?ADP Claims Services Group and CSi Complete announced today they will integrate CSi's research on collision repair satisfaction, along with other repair cycle metrics, into ADP Dispatch, a Web-based claims management application.
According to San Ramon, Calif.-based ADP, Dispatch streamlines scheduling of appraisal resources on claims. The research will be a key performance metrics module in ADP's claims management application that provides real-time, centralized access to electronic claim data.
The module will enable carriers to efficiently identify repair facilities to ensure the highest possible levels of service and satisfaction for each individual assignment, ADP said.
These metrics, including the CSi Complete research results, will also be available to individual repair facilities so they understand and can improve the performance criteria on which their insurance customers make business decisions, ADP said.
"This is a collaborative effort which leverages and combines the open architecture of our claims management platform and tool set and CSi Complete's core competency of surveying the customer experience," said Stephen Applebaum, vice president of claims workflow services for ADP.
Both companies said they will continue to offer their respective products and services independently and together, based on customer requirements.
These research measurements will be available both electronically and via the Internet.
CSi Complete is a Plain City, Ohio-based market research facility that specializes in the automotive claims and collision repair industries. More company data is at www.csiccomplete.com.
ADP Claims Services Group, a wholly owned subsidiary of Automatic Data Processing, Inc. is a provider of integrated business solutions for clients in the property and casualty, collision repair and automotive recycling industries.
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