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Proactive Management of Mold Claims Needed Mold claims have become a runaway crisis in todays property-casualty industry, with an explosion of new cases, legal developments and scientific theories that insurers must analyze and address to ensure the most favorable outcomes.

These claims are often complex in nature and expensive to handle, and can present an insurer with the threat of mass tort actions or serial litigation.

With both the frequency and severity of mold claims on the rise, insurers need to take steps toward true process management to obtain the best outcomes now, and to enable improved claims handling in the future.

In the effort to produce the best possible outcomes on mold cases, insurers should consider bringing new methods to the processes they use to manage the claims. In addition, an ongoing and concerted effort should be made to collect critical information that can be used for long-range planning and continuous process improvement.

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