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Selling The Boss On New Technology During a hard market our customers needs and expectations seem to increase in direct proportion to their higher premiums and more restrictive coverages.

As a result, many agencies are struggling with how to manage these demands. Many agency owners are surprised by the fact that frontline service staffwho may have previously shunned technologynow are asking for more automation tools to help them do their jobs more efficiently. As the service demands and paperwork pile up, these people are realizing that something has to change.

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