Technology Is More Art Than Science

I was a liberal arts major, focused on industrial psychology in graduate school, and began my insurance career in technology (data processing in those days). Go figure.

My friends were management science majors and I often wondered what was so scientific about it. I was skeptical. After 33 years in the business, I am convinced that it is more art than science. The insurance industry is not much different than others in this regard. We have our share of people who transform mediocre companies into winners and those who run them into the ground.

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