Tech Closes Generation Gap At One IowaAgency
Some experienced agents may see the younger generation as aresource to fulfill their perpetuation plans, but one Iowa agentteamed with his younger colleagues to improve the agencystechnology edge and make the agency operation more efficient.
Brian Anderson, president of Knapp-Tedesco Insurance Agency Inc.in Ames, Iowa, said that he and others in the agency had an ongoingdiscussion about going paperless for some time. Knapp-Tedesco is a13-member property-casualty agency that dates back to 1926, withtotal revenue of $1.1 million, and with 30 percent of its businesscoming from its employee benefits division.
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