Integrating Word Processing

This question comes from James Benson, Merit Insurance, Bridgeport, Conn.

Q. We use an AMS mainframe in our agency. Is it possible to integrate our word-processing system with AMS?

A. All three of AMS's strategic management systems integrate with Microsoft Word. If you are a user of AfW, Prime or Sagitta and have questions about this integration, please contact your support rep by calling 800-456-7895 or visiting the AMS Customer Support Web site.

If you are using the most current version of Sagitta [the management system used by the agency that submitted the question] and your system meets the requirements for server, workstation and database versions, you have Word integration through the “AMS Word Processing & Proposals” product. This product is used to create and maintain templates for correspondence, proposals and schedules of insurance, and to deliver the output to Microsoft Word. Client and policy information from the Sagitta database can be merged into a document as part of this process.

Integration is also available with AfW and Prime management systems. AfW fully integrates with Microsoft Word for schedules, proposals and form letters. Prime uses the word processor that is set up as the default application for documents with a .doc extension. Prime uses the default word processor whenever a user creates a new or edits an existing document.

Prime also has Mail Merge and Auto-Memo features designed to work with Microsoft Word. These special features allow the user to incorporate data from Prime into documents to avoid duplicate entry.

Answers were supplied by Eric Hart, Doug Dixon and Tom Buffaloe, product managers for AMS Services Inc., based in Windsor, Conn.

Reproduced from National Underwriter Property & Casualty/Risk & Benefits Management Edition, December 30, 2002. Copyright 2002 by The National Underwriter Company in the serial publication. All rights reserved.Copyright in this article as an independent work may be held by the author.

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Agency Tech Q&A: Integrating Word Processing

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