Thank you for sharing!

Your article was successfully shared with the contacts you provided.

Insurers Must Win War For Claims Talent

Insurer claim departments are increasingly challenged by an inability to attract, train and retain top-notch employees, which results in employee turnover rates of up to 30 percent and job openings that remain unfilled for weeks.

As a result, low morale and productivity are serious problems. Uneven hiring practices coupled with inadequate training often result in spotty claims execution and overpayments.

However, these problems are resolvable, often within a short time frame, and the rewards are very real–improved loss cost containment, expense management, and customer satisfaction.

Want to continue reading?
Become a Free
PropertyCasualty360 Digital Reader.


  • All PropertyCasualty360.com news coverage, best practices, and in-depth analysis.
  • Educational webcasts, resources from industry leaders, and informative newsletters.
  • Other award-winning websites including BenefitsPRO.com and ThinkAdvisor.com.

Already have an account?



Join PropertyCasualty360

Don’t miss crucial news and insights you need to make informed decisions for your P&C insurance business. Join PropertyCasualty360.com now!

  • Unlimited access to PropertyCasualty360.com - your roadmap to thriving in a disrupted environment
  • Access to other award-winning ALM websites including BenefitsPRO.com, ThinkAdvisor.com and Law.com
  • Exclusive discounts on PropertyCasualty360, National Underwriter, Claims and ALM events

Already have an account? Sign In Now
Join PropertyCasualty360
Live Chat

Copyright © 2021 ALM Media Properties, LLC. All Rights Reserved.