CSRs Help Clients Survive Hard Market
Suellyn Boastick is a commercial lines manager, customerservice representative, and systems administrator for The LewisInsurance Store in Champaign, Ill. This article is her winningessay in this year's "Outstanding CSR Of The Year" award, presentedby the Society of Certified Insurance Service Representatives andthe Society of Certified Insurance Counselors.
Reproduced from National Underwriter Property &Casualty/Risk & Benefits Management Edition, October 28, 2002.Copyright 2002 by The National Underwriter Company in the serialpublication. All rights reserved.Copyright in this article as anindependent work may be held by the author.
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