Small Agency Sees Big Savings In RM
Some agencies might believe that adding a new account or keeping a renewal on the books is all about getting the lowest price for insurance. As the Grace Group sees it, however, that short-term outlook does the customer, and the agency, a disservice.
The answer, according to the agency's principal, is to think long-term by putting maximum effort into education and reform of the clients risk management practices. This approach is the only effective means of bringing the cost-of-risk down, said Ted Grace, head of the Little Rock, Ark., agency–one of four to receive an “Honorable Mention” in the National Underwriters inaugural “Commercial Insurance Agency of the Year” award program.
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