Cyber-Slacking Kills Productivity

The Internet is transforming the way insurance companies do business. Pushing papers is being replaced by mouse-clicks and keystrokes. Producers now use the Internet to research and process quotes, communicate with underwriters by e-mail, issue payments and bind coverage.

As many agencies have discovered, however, Internet efficiency does not come without a price. Just as employees once ran up phone bills making personal calls, agencies are now dealing with the growing problem of Internet misuse.

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