Turnover Hampers Adjuster Staffing

Orlando, Fla.

The insurance industry has to “get smarter about retaining top talent to reduce high employee turnover among adjusters, according to George Neale, president of the Dennis Insurance Group in Charlotte, N.C.

Mr. Neale said it was a struggle to retain good performing adjusters. “Now, the vast majority we hire are experienced ones who jump from company to company,” he said during a panel discussion on “The Future of an Adjuster” at the Workers Compensation Educational Conference, produced by the Florida Workers Compensation Institute. The panel was part of a national track presented by The National Underwriter Company, parent of this magazine.

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