Customer-Centric Web System Makes Specialty Insurers, Agents More Efficient

The chances that specialty insurers or producers would ask staff members to spend time keying information into their computers for accounts they've lost are slim and none. But imagine if such information could be captured with no extra effort?

“There's a wealth of information contained in applications on policies they don't write,” according to Taylor Smith, director of sales for ePolicy Solutions, a provider of Web-based technology for insurance carriers and producers based in Torrance, Calif.

During a demonstration of a generic version of one of ePolicy Solutions' Web-based rate-quote-bind-and-issue systems (RQBI) for National Underwriter, he pointed out the “customer-centric” nature of the process, explaining how it captures information thats usually discarded.