Be More Demanding On Claims Service, RMs Urged

To The Editor:

Please convey to Cathy Divodi my congratulations for pointing out the obvious failing of the insurance industry when it comes to claims handling. (See “Poorly-Trained Adjusters Burden RMs,” May 13, page 22). It appears to be the consensus of insurance professionals that claims departments at major insurers have been decimated.

I disagree, however, with Ms. Divodis suggestion that risk managers should use brokers who have claims consultants who can take over the task of getting claims service from insurers inadequately trained and inexperienced claims people.

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