Poorly-Trained Adjusters Burden RMs

Risk managers who traditionally have worked hand-in-hand with adjusters to resolve their claims are feeling the effects of a lack of professionally-trained claims personnel.

Already carrying a heavy load, risk managers have been forced to pick up the slack for ill-trained and overworked claims adjusters, which as a result is changing the nature of the risk management job.

This issue can be traced back to carriers that traditionally have been responsible for training claims adjusters. In California, for example, this issue goes back to 1995, when open rating began and carriers became increasingly competitive with one another–often underbidding coverage just to get the business.

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