Smart carriers know that their agents and brokers are as much their customers as their actual policyholders. As your first (and sometimes only) point of contact with the world, you need to provide them with the tools to easily do business with you. Make the connection to your home office smooth, and youll be rewarded with more business and fewer complaints. Speed the connection to your agents and youll keep them happy and productive.
The Internet Age has ushered in a host of technologies that promise to do all those things. Extranets and virtual private networks provide high-speed, secure connections to the back-end systems agents need to process accounts.
Wireless devices and connections to back-end databases allow agents to work when and where they want, pulling information from your systems as they need it. Handheld and palmtop computersalong with lightweight laptopsallow agents to take your products with them anywhere.
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