Automated Auditing Systems Cut Costs
Conventional thinking says that there is a strong inverse correlation between the level of monitoring performed by insurers and the relationship the insurer has with the party preparing an auto damage estimate. In contrast, later research might lead the industry away from the old thinking and toward a more thorough audit of estimates.
Such research indicates that insurers who employ higher inspection rates of all of their estimating partners–direct repair providers (DRPs), independent repair shops and employees–have fewer problems with errors or inaccurate estimates. And further, research shows that the existing audit processes allow many easily corrected training issues to slip through the cracks.
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