No One Controls The Tech Universe

I received an e-mail last week from someone I have known foreverin this business. He was letting me know about the progress beingmade on technology in our industry, but reflected on howpainstaking the process has been for the independent agency system.Automating office functions is not the same as effectivelynetworking an industry so fragmented and competitive.

Although we have the industry (ACORD) standards used for sendingand receiving data between computer systems, its not only about thestandards and the technology. Business strategy and economicsinfluence what agencies and insurers can do together, and that getscomplicated by a mixture of often conflicting tech solutions thatneed to be implemented in the same space.

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