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Insurers Agree: Customers Still WantAgents To Help Them

Agents and brokers remain an integral part of the distribution process in this increasingly high-tech world, insurance company executives declared recently at an industry forum in New York.

Even customers with small, home-based technology businesses say they want an agent or broker to guide them in selecting commercial insurance, said William D. Smith, president and chief executive officer of Kemper Insurance Companies, based in Long Grove, Ill.

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