Claims Workers Orphaned, Study Finds
Insurance companies may be ignoring one of their greatest assets–the claims staff.
It wasnt always so. In the 1970s and early 1980s, when the majority of todays experienced claims professionals began their careers in insurance, the industry offered a challenging career with a high degree of security. There was a general feeling of satisfaction, both with the company and the profession, with salary increases of 10 percent yearly not uncommon.
Now, however, the industry finds its claims operations struggling with a dearth of new talent, a severe training deficit and a badly fractured career ladder.
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